Admin Console glossary

Key terms

Content and platform usage

Usage: A numerical representation of the amount of content that a user has consumed. Usage data is updated within 48 hours.

• Units: The metric in which usage is reported. One unit equals one book page or one minute of live or on-demand video, audio, or interactive content.
• Pages: Each book “page” represents roughly a page within the physical book.

Usage is recorded when a user:

• Opens a book (pages)
• Scrolls the page (pages)
• Plays a video, which includes streaming a live event (minutes)
• Plays an audiobook (minutes)
• Explores an interactive lab or sandbox (minutes)
• Takes a certification practice exam (minutes)

All usage for any of these events is calculated using a 15-second window. It shows the difference between where the user started and where they ended during that 15-second period. Skipping ahead in a video doesn’t count as usage.

Usage will record as 0 units viewed/read when a user:

• Starts at the top of a page, scrolls down, then scrolls back up within the 15-second period
• Opens a chapter that doesn’t require scrolling

First usage date: The earliest date recorded in which actual content was consumed. This doesn’t include time spent browsing the platform, searching for content, or adding items to a playlist.

Last usage date: The latest date recorded in which actual content was consumed. This doesn’t include time spent browsing the platform, searching for content, or adding items to a playlist.

Learning session: A measure of content consumption that describes all usage within a single title on a single day for a single user. For each user, units consumed within each unique title or during each new day indicate a new learning session.

Activity: General platform use, including content usage (unit consumption), searches conducted, content added to playlists, and platform visits.

Last activity: The last time a user logged in to the platform or recorded any usage, whichever is more recent. Note that users can remain logged in to their account for up to 30 days (or more on mobile) and that return visits while the user is still logged in don’t update the last login date.

Last login date: The last time a user logged in to the platform. Note that users can remain logged in to their account for up to 30 days (or more on mobile) and that return visits while the user is still logged in don’t update the last login date.

User details

Account admin: A specific type of user who has administrative capabilities that general users do not, such as managing users and account settings and viewing and exporting usage and activity data. You can request the following admin roles:

• Admin: Access to the Admin Console including user management
• Reporting: Access to the Admin Console not including user management
• Billing: Access to plans and payments

Once we add these roles to your account, you’ll see them reflected on your User Management page.

Note: You can request that the Admin or Reporting role does not have access to personally identifiable information (PII) in reports. If the user needs access to both the Admin Console and Plans and Payment, please request the Billing role in addition to either Admin or Reporting.

Seats: A seat grants an individual user access to the platform. The number of seats is determined by the contract terms a customer agrees to at the time of registration or renewal. Additional seats, up to the number of max seats, may be available to the account during the contract year, subject to payment of a pro rata fee.

All-time users: The total number of all users who have had access to the platform at any time throughout a customer’s entire tenure with O’Reilly.

Seated users: Authorized users under the agreement who have access to platform content (as of a specified time period). Please note that seated users will appear as “valid” in downloaded reports.

Activated users: Seated users and any admin users who have access to the Admin Console (as of a specified time period).

Deactivated users: Users who once had access to the platform but who have been deactivated by an account admin and no longer have access. Deactivated users may be manually reactivated by an account admin through the User Management page, which returns them to “activated user” status. If an organization’s account uses no-touch reactivation and has open seats, deactivated users will automatically be reactivated and granted access when they attempt to log in. Deactivation doesn’t impact a user’s individual usage history—this is preserved for as long as their organization’s account remains active. Please note that deactivated users will appear as “invalid” in downloaded reports.

Revoked users: Users who once had access to the platform but who have been deactivated and had their access revoked by an account admin. Even if an organization’s account uses no-touch reactivation, revoked users will not be reactivated and granted access when they attempt to log in. Revoked users may be manually restored by an account admin through the User Management page, which returns them to “deactivated user” status. Revoking access doesn’t impact a user’s individual usage history—this is preserved for as long as their organization’s account remains active. Please note that revoked users will appear as “invalid” in downloaded reports.

Pending users: The number of activated users (as of a specified time period) who have never logged in.

Onboarded users: The number of activated users (as of a specified time period) who have logged in.

Exploring users: The number of activated users (as of a specified time period) who haven’t yet consumed content but who have demonstrated behavior that suggests they’re browsing for content to consume. These behaviors include conducting a search, adding content to a playlist, or following a playlist.

Engaged users: The total number of activated users (as of a specified time period) who have consumed units of content.